Terms & Conditions

Below are our Service Policies, designed to ensure the highest standards of quality, safety, and consistency in our services. By utilizing the services of Trinity Clean Haven Services LLC, you agree to adhere to the following policies and procedures:

 

Privacy Policy - We are dedicated to maintaining the confidentiality of your information. We do not sell, rent, or lease our customer lists to third parties, nor will we disclose your personal information to any external individual, government agency, or company unless required by law. Your personal and billing information will be used exclusively for the purpose of providing the services you have contracted.

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Photo and Videos - At Trinity Clean Haven, we take pride in capturing before and after photographs for each project we undertake. This practice not only verifies the quality of our work but also serves to promote our services across our social media platforms. By engaging our services, you acknowledge and accept our terms and conditions, which include the understanding that we will be taking photographs and videos at your residence or place of business. These images will be used solely for promotional or educational purposes. We do not sell these photographs, nor do we utilize them for any purposes other than those stated. To ensure the privacy and safety of our clients, any personal family photos will be cropped or blurred.

 

Satisfaction Guarantee - If you are not fully satisfied with our cleaning services, please inform us within 48 hours. We will return to re-clean (within 3 days) at no additional charge.

 

Security - We prioritize the security of your home and collaborate with each homeowner to establish a reliable routine for entry and exit. Current methods include, but are not limited to:

- Allowing us entry on the day of service if you will be home upon our arrival

- Providing us with an extra key

- Supplying a lockbox, keypad, or garage code

- Leaving a key under a mat or pot for our use, which will be returned or left in the house after service completion

 

Referrals – Enjoy Bonuses and Discounts when you refer our services! We greatly value referrals and appreciate your recommendations to friends and neighbors. Thank you for your trust in our services!

 

Payment – Payment is due on the day of service via check or card credit, a link will be emailed or texted to you once service is completed. If you are business owner we can set up 15 day net terms. Contact us for more information.  

 

Late Cancellation/Rescheduling - As we reserve a specific time for your service, please notify us of any schedule changes at least 48 business hours in advance to avoid incurring a cancellation fee. A minimum of 48 business hours' notice (excluding weekends and public holidays) is required for cancellations or rescheduling. Cancellations made less than 48 hours prior or if our cleaner cannot access your home will incur a cancellation fee of 50% of the cleaning cost. For open-ended (hourly) cleanings, a cancellation fee of $75.00 will apply if canceled less than 48 hours in advance. We must strictly enforce this policy to prevent wages being lost to our cleaners. We appreciate your understanding.

 

Late schedule changes due to unforeseen circumstances beyond your control will be assessed on a case-by-case basis, and we may request documentation.

 

During the winter season, in the event of inclement weather, Trinity Clean Haven Services LLC will adhere to the closing and delay decisions of Ector County. Please ensure that your driveway, parking lot, sidewalk, and/or entrance are adequately accessible to avoid cancellation or rescheduling fees.

 

Electricity and Water Notice

 

To ensure the effectiveness of our services, it is essential that your home has both electricity and running water on the day of our scheduled visit. This is particularly important for properties that are currently vacant or undergoing transactions such as sale or turnover. Please be advised that late cancellation or rescheduling fees may be incurred if we are required to make last-minute adjustments to our schedule due to the absence of these utilities. Thank you for your understanding.

 

Preparing for Your Cleaning Appointment

 

We kindly request that you refrain from "cleaning" prior to our arrival. However, we would appreciate it if you could "pick up" as much as possible. This includes clearing floors of clothing and toys, as well as removing small items such as pens, coins, and important documents from surfaces. Please do not worry about countertop appliances and small pieces of furniture; our team will clean and move these items as needed. This preparation will enable us to concentrate on delivering a detailed and high-quality service for you.

 

Additionally, we recommend setting your A/C temperature to between 68-71 degrees Fahrenheit, particularly during the summer months. Please note that we are unable to clean homes that are excessively hot, as this poses a safety risk to our employees.

 

For optimal cleaning conditions, it is best if no one is home during our visit. If this is not feasible, we kindly ask that you minimize distractions to allow us to work uninterrupted. Scheduling your cleaning on a day when fewer individuals are present is advisable. Please ensure that pets are secured and that children are kept in a separate area, as we will be using equipment and products that may not be safe for them.

 

Quality Control – Our quality control system is designed to enhance your experience through email requests for feedback following each visit. This interactive system relies on your valuable input and communication to function effectively. We appreciate your insights regarding the overall experience and quality of service you receive, as this enables us to address any issues that are important to you. Rest assured, we will take prompt action to correct or resolve any concerns that are brought to our attention.

 

Pets – We have a deep appreciation for pets! Our goal is to ensure that your pets are comfortable and at ease during our cleaning process. To facilitate a positive experience for everyone involved, we kindly ask you to adhere to the following policies regarding pets:

- Please inform us in advance of any specific arrangements you have made for your pets during our cleaning service.

- For sanitary reasons, we are unable to clean up after sick pets or any pet accidents.

- We kindly request that you secure any pet that may feel overwhelmed by our presence or pose a potential threat. Additionally, please ensure that any pet that may attempt to escape is properly contained. The responsibility for the control and care of all animals on the premises rests with the customer. Trinity Clean Haven Services LLC cannot be held liable for the escape or safety of pets.

Products - Our cleaning products are of the highest quality and consist of reputable brand-name items. Upon request from our clients, we are pleased to utilize plant-based products. While we primarily use gentle cleaning solutions, we may occasionally employ stronger products as necessary, provided we have the homeowner's consent. Clorox Bleach will only be used in a residence if specifically requested or deemed necessary.

 

Breakage - We understand the concern surrounding breakage and strive to prevent such occurrences to the best of our ability. The following points outline our policies regarding breakage: 1. Breakage may sometimes result from what we refer to as "booby traps," which are potential hazards (such as pictures not securely hung, top-heavy items with unstable bases, or wobbly objects). Each incident will be assessed on an individual basis, and we cannot accept responsibility for items categorized as "booby traps." We kindly request that you remove unstable breakables to areas that we do not clean (please note that we do not clean inside curios, china cabinets, or clear wet bar shelves). 2. We advise relocating valuable figurines or glassware to a safe location outside of our cleaning scope, or alternatively, you may request that we skip cleaning those specific areas if you prefer not to assume the risk. 3. We will cover the cost of repair or replacement for items where the value can be verified. In certain situations, we may arrange for a professional restoration company to repair the damaged item. Please note that breakage values must be verified prior to any replacement or reimbursement being authorized. We kindly ask that you retain the broken item for our inspection and report any breakage within 30 days of its discovery.

 

 

Special Policies and Service Limitations

1.         Our cleaning technicians do not climb higher than the company’s five-step ladder.

 

2.         We are not a restoration company and cannot perform certain services due to insurance and safety concerns. In an effort to be transparent and informative as possible, some things that we don’t offer include, but aren’t limited to:

 

Disassembling light fixtures

Disassembling seals on shower doors

Disassembling furniture to clean it

Disassembling any appliance (besides oven racks and fridge shelves)

Lifting or moving heavy furniture over 15 lbs.

Lifting or moving large fragile items

 

Removing permanent stains from furniture, floors, cabinets, carpets, etc.

Carpet steam cleaning

Washing the walls

Hand-scrubbing or steam cleaning floors

 

3.         We are not an extermination or mold/biohazard remediation company and cannot provide services in residences that show evidence of hazardous situations. We reserve the right to refuse to clean (or immediately stop cleaning) if there are signs of the following problems, and we must charge our lock-out fee of 50% of the scheduled cleaning. This is not an exhaustive list.

 

Pest infestation – cockroach, bedbugs, fleas, etc. Animal infestation – birds, mice, rats, bats, etc. Excessive/Uncontrolled Mold Growth

 

Human waste, blood, and bodily fluids Hoarding

Other hazardous situation

 

Pricing

First-Time Service Overview

 

Thank you for considering our residential cleaning services. Based on the size of your home and any additional services requested, your booking includes a maximum number of man-hours dedicated to completing the tasks outlined in our service checklists (a man-hour is defined as one hour of work performed by one individual). Below are some important details regarding our pricing structure:

 

• We conduct initial walk-throughs before providing estimates or commencing work on a home or office. This allows us to assess the areas and determine the time and personnel required for your specific space.

 

• We encourage you to be as specific and transparent as possible regarding your expectations and the type of service you desire. This will help ensure that the cleaning meets your needs. Please note that under-booking may result in incomplete cleaning, and our schedule may not permit us to extend our time on-site.

 

• To ensure accurate information about your home, we will verify its size and layout against public records.

 

• A credit card is required for our records in order to secure your booking.

 

• On the day of service, our technicians will conduct a walk-through before commencing work. They will note any items or areas that require special attention or specific instructions from you and will assess whether the selected package provides sufficient time to complete the job to your satisfaction. Should we determine that the work cannot be completed within the estimated time frame, we will inform you and offer the option to either extend the job for an hourly fee or prioritize your top cleaning tasks within the allotted time. Additional time can be added in 30-minute increments at a rate of $40 per person per hour, up to a maximum of 6 additional man-hours. If more time is required, we recommend scheduling a second booking to complete the work effectively.

 

Recurring Service - Our pricing for recurring visits is fixed. We operate under the assumption that the level of organization and build-up will remain consistent during each visit. Should there be any changes in the scope of work or an increase in clutter, we will reach out to you to reassess our pricing accordingly.

 

Small Requests - All small requests, add-ons, or substitutions must be communicated through our office prior to your appointment. This ensures that we can deliver the service you require and that our technicians are adequately prepared with the necessary time and supplies to fulfill your request.

 

Non-Solicitation Agreement

 

At Trinity Clean Haven Services LLC, we prioritize our employees and invest a significant amount of time, energy, and resources into our screening, hiring, and training processes. Our goal is to maintain one of the lowest employee turnover rates in the nation. This agreement is designed to protect our commitment to providing exceptional staff to our valued customers. Unfortunately, there are instances where individuals seek quality without appropriate compensation, attempting to undermine our efforts by soliciting our employees. Consequently, it is essential that both our customers and employees adhere to this non-solicitation agreement. In the event of a breach, a fee of $2,500 will be imposed to address damages. This measure is in place to mitigate the risk of unfair solicitation that could compromise the positive experience our clients have come to expect.

 

By utilizing our services, you agree to the following terms:

 

1. Employees of Trinity Clean Haven Services LLC are prohibited from entering into a work relationship directly with you for a period of two years following the termination of their employment.

 

2. Should you hire a Cleaning Technician currently employed by Trinity Clean Haven Services LLC for private work, a finder's fee of $2,500 will be assessed.

 

3. Soliciting a Trinity Clean Haven Services LLC employee for private hire will result in the permanent termination of services and forfeiture of any unused gift cards, in addition to the $2,500 fee. This does not prevent us from pursuing additional damages related to solicitation.

 

We appreciate your understanding and cooperation in helping us uphold the integrity of our services and the welfare of our employees.